FAQs
Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I place an order?
A: Browse our collection, choose your size, and add items to your cart. When you’re ready, head to checkout and follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and PayPal.
Q: Can I modify or cancel my order after placing it?
A: We allow modifications or cancellations within 1 hour of placing your order. Please email us at puravidastreetwear331@gmail.com as soon as possible.
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Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.
Q: How long does shipping take?
A: Orders are processed within 2–3 business days. U.S. orders typically arrive within 5–10 business days. International delivery times may vary.
Q: How can I track my order?
A: You’ll receive a tracking number by email once your order has shipped.
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Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 14 days of delivery. Items must be unworn and in original packaging. Sale items are final and cannot be returned.
Q: How do I request a return or exchange?
A: Please email us at puravidastreetwear331@gmail.com with your order number and reason for return. We’ll walk you through the next steps.
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Sizing & Fit
Q: How do I choose the right size?
A: Check out our Size Guide on each product page for detailed measurements and fit suggestions.
Q: Do your clothes run true to size?
A: Most of our pieces fit true to size. Any sizing notes are listed in the product description.
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Other Questions
Q: How can I contact customer service?
A: Reach us anytime at puravidastreetwear331@gmail.com. We respond within 24–48 hours.
Q: Do you offer gift cards?
A: Yes! You can purchase digital gift cards through our online store.